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Technology & Operations Manager

The Technology & Operations Manager will work alongside the Chief Operating Officer (COO) on the day-to-day operations of CLASP. Approximately 40% of the duties are operations, and 60% are IT, but this could change over time. Duties are outlined below but will evolve as the organization and its structure change.

Washington, DC | Full-time |

About the Organization

CLASP focuses on appliance & equipment energy efficiency and quality, to mitigate and adapt to climate change, expand access to clean energy, and improve people’s lives.

Our mission is to improve the energy and environmental performance of the appliances & equipment we use every day, accelerating our transition to a more sustainable world. We work hand-in-hand with governments, experts, industry, consumers, donor organizations, partner NGOs, and others to propel policies and markets toward the highest-quality, least resource-intensive appliances possible.

CLASP has worked in more than 100 countries since our inception in 1999. We have offices in Washington, DC; Nairobi, Kenya; and New Delhi, India, with additional teams in Europe, China, and Indonesia. We are mission-driven and committed to a culture of diversity, transparency, collaboration, and impactful work. See our Team Page to learn more about us.

About the Role – Technology & Operations Manager

The Technology & Operations Manager will work alongside the Chief Operating Officer (COO) on the day-to-day operations of CLASP. Approximately 40% of the duties are operations, and 60% are IT, but this could change over time.  Duties are outlined below but will evolve as the organization and its structure change.

Information Technology (IT)

  • Front line IT contact for Dataprise (our IT MSP).
  • Front line IT contact for Wireless Watchdogs, our mobile device management (MDM) MSP.
  • Monitor Dataprise support tickets to ensure timely resolution. Escalation point for staff on issues.
  • Front line on IT issues that require elevation from the help desk to ensure timely resolution.
  • Manage IT equipment, procurement, and replacement parts.
  • Work with the COO and vCISO (virtual Chief Information Security Officer) on policy development, rollout, and compliance.
  • Point of contact for US and non-US office IT issues (to steward through Dataprise or local vendors as needed).
  • Responsible for IT onboarding of new staff and offboarding of terminated staff.
  • Oversee non-Microsoft or Financial software platforms (e.g. Box, Zoom, CRM).
  • Create and manage training programs for staff (ensure staff know how to use our applications), including delivering periodic trainings.
  • Oversee Cybersecurity Awareness and Training program to ensure compliance. Follow up with staff as needed based on scores or failed simulation exercises.
  • Lead implementation of new technology systems and platforms.
  • Responsible for collecting, reviewing, and approving office and IT vendors’ invoices.
  • Monitoring the renewals of the organization’s various software and licenses.

Operations

  • Work alongside the COO and Country Director to secure office leases and buildout/furnishing, as needed.
  • Oversee the organization’s insurance portfolio (excludes benefit programs) and work with our broker as needed to update policies.
  • Maintain and develop relationships with external consultants, partners and other stakeholders.
  • Responsible for office infrastructure for all offices (US, India, Kenya).  Will support local staff in each non-US office but have primary responsibility for the US office.
  • Washington, DC office responsibilities:
    • Check mail weekly and distribute as appropriate (most done via scanning).
    • Coordinate with the building on maintenance and other issues.
    • Order supplies as needed.
    • Oversee vendors supporting the office (e.g. Verizon, Waterlogic, Royal Cup).
  • Support the Administrative, Finance, Human Resources, Legal & Contracting, and Program Teams as needed.
  • Coordinating the operations team, such as team meetings.
  • Opening bank accounts in other countries
  • Supporting policy development and updates, enhancing strategic business processes, and creating standard operating procedures.

Who You Are:

  • A Do-er. You are solutions-oriented, a problem-solver looking for the best solution(s) to whatever challenge you’re confronted with. You don’t wait for instruction. Instead, you proactively look for ways to offer support and be of use. You are an expert organizer and planner who consistently anticipates needs before they arise.
  • An Effective Collaborator. You’ve successfully worked across cultural lines on a diverse team, and can operate effectively in complex situations. You can easily gain trust from team members and are known for supporting them to ensure they are set up for success. You’re not afraid to ask questions.
  • Direct and Proactive. You are straightforward, honest, and loyal. You are confident enough to be candid, direct, and focused enough on efficacy to be comfortable working behind the scenes.
  • Resourceful and Adaptable. You’re at ease with ambiguity and rapid change. You possess a positive attitude and identify creative solutions to obstacles. You can juggle many essential responsibilities at once and are rigorous about prioritizing.

What You’ll Need

  • 5-8 years of professional experience in office infrastructure management and/or operations.
  • Project management experience with the ability to juggle multiple priorities simultaneously.
  • Demonstrated comfort and fluency with Excel and numbers generally.
  • The ability to handle multiple deadlines and complete assignments with minimal supervision in a fast-paced workplace.
  • Impeccable organization, you are highly detail-oriented and someone who gets a real sense of satisfaction from producing polished work and managing smooth and orderly processes.
  • Ability and willingness to perform a range of tasks – from researching new software to getting the mail to staff-wide phishing training.

Compensation & Location

CLASP provides its employees with a highly competitive salary that is benchmarked annually with other non-profit organizations in the DC metropolitan area. CLASP also provides a comprehensive benefits package, including fully paid health insurance for individuals and competitive rates for families/dependents, unlimited leave and all federal holidays, an impressive match of employee contributions to the 403b retirement plan, and a collegial office environment that supports professional development, wellness, and flexible telecommuting options.

This position is full-time, and you must already be based in, or be willing to relocate to, Washington, DC. This role is expected to be in the office (1401 K Street, NW, Washington, DC) two days a week. The rest of the week, you are free to work from home during our regular office hours.

The hiring range for this position is an annual salary range of $85,000-100,000 per year. The final salary within this range will be determined based on work location and relevant experience.

The Application Process

CLASP has engaged Equitable Hiring Group to support this hiring process. To apply, please complete the short form on this page.

Individuals who apply by Tuesday, March 26th, will be given priority; therefore, we encourage you to submit yours soon!

When you apply, we kindly ask you to remove your schools from your resume. There is no need to reformat your resume and leave your degree as is; simplify it to “B.A. Economics,” for example. Just remember to remove any undergraduate and graduate school name references where possible. This “bias-reduced” process is aimed at opening this opportunity to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

This evaluation process will follow practices shown to reduce bias in decision-making and may be different from other application processes you have experienced.The overall evaluation process will look to follow this anticipated timeline:

  • Late March: Selected candidates asked to complete short answer questions
  • Early April: Video interview with CLASP Staff
  • Mid-April: Finalist candidates will be asked to complete a timed trial assignment
  • Late April: Finalists will participate in a multi-team member panel interview
    • Candidate references will also be checked at this step
  • Late April: Offer extended

If you have any questions about the opportunity, please feel free to email abe@equitablehiringgroup.com.

CLASP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. CLASP complies with all federal, state and local employment law in the countries we operate and is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity or expression, pregnancy, disability, political affiliation, personal appearance, family responsibilities, matriculation, genetic information, military or protected veteran status, credit information or any other characteristic protected under federal, state or local law. Each person is evaluated based on personal skill and merit. CLASP’s policy regarding equal employment opportunity applies to all aspects of employment, including recruitment, hiring, job assignments, promotions, working conditions, scheduling, benefits, wage and salary administration, disciplinary action, termination, and social, educational and recreational programs. 

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